FREQUENTLY ASKED QUESTIONS
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Frequently Asked Questions
Has my order shipped?
We will send you an email as soon as we ship out your order.
Can I track my order?
Yes, after we ship out your order we will email you a tracking number.
My order never arrived?
Please notify us immediately at firstname.lastname@example.org to locate your item or send you another one.
My Kit is missing items?
Please notify us immediately at email@example.com, we will take care of the issue by sending you the missing item immediately.
Is there International Shipping?
We only provide free shipping within the United States, any international shipping will be paid by the customer.
What are the payment options?
We are not currently offering payment options.
What is the return policy?
Please refer to return policy page.
Do I need to create an account to place/track my order?
There's no need to open an account to place any orders and you will be provided a tracking number as soon as the item ships out.
What payment methods do you accept?
We currently accept all major credit cards.
Pricing and Billing
Do I have to pay sales tax?
Taxes are already included in price for every product.
I have a question on my charges.
Will I receive a copy of my receipt?
Can I purchase a gift card?
Kilo Search is currently working on offering gift cards in the future.