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  • Has my order shipped?
    We will send you an email as soon as we ship out your order.
  • Can I track my order?
    Yes, after we ship out your order we will email you a tracking number.
  • My order never arrived?
    Please notify us immediately at to locate your item or send you another one.
  • My Kit is missing items?
    Please notify us immediately at, we will take care of the issue by sending you the missing item immediately.
  • Is there International Shipping?
    We only provide free shipping within the United States, any international shipping will be paid by the customer.
  • What payment methods do you accept?
    We currently accept all major credit cards.
  • What are the payment options?
    We are not currently offering payment options.
  • What is the return policy?
    Please refer to return policy page.
  • Do I need to create an account to place/track my order?
    There's no need to open an account to place any orders and you will be provided a tracking number as soon as the item ships out.
  • Do I have to pay sales tax?
    Taxes are already included in price for every product.
  • I have a question on my charges.
  • Will I receive a copy of my receipt?
  • Can I purchase a gift card?
    Kilo Search is currently working on offering gift cards in the future.
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