Question 1

Has my order shipped?

Accepted Answer

We will send you an email as soon as we ship out your order.

Question 2

Can I track my order?

Accepted Answer

Yes, after we ship out your order we will email you a tracking number.

Question 3

My order never arrived?

Accepted Answer

Please notify us immediately at sales@kilosearch.net to locate your item or send you another one.

Question 4

My Kit is missing items?

Accepted Answer

Please notify us immediately at sales@kilosearch.net, we will  take care of the issue by sending you the missing item immediately.

Question 5

Is there International Shipping?

Accepted Answer

We only provide free shipping within the United States, any international shipping will be paid by the customer.

Question 6

What payment methods do you accept?

Accepted Answer

We currently accept all major credit cards.

Question 7

What are the payment options?

Accepted Answer

We are not currently offering payment options.

Question 8

What is the return policy?

Accepted Answer

Please refer to return policy page.

Question 9

Do I need to create an account to place/track my order?

Accepted Answer

There's no need to open an account to place any orders and you will be provided a tracking number as soon as the item ships out.

FREQUENTLY ASKED QUESTIONS